FAQ’s

How do I specify the date I want my cake for?

You can specify your date in the text box where you order or add any notes in the “order notes box” (last box after you have entered your address) where you can specify any details about your order . Remember to give at least THREE full days notice for an order as all cakes are baked to order.

What are your delivery options and charges?

At present we will be delivering  free of charge to our surrounding villages of  Bekesbourne, Patrixbourne, Bridge,  Bishopsbourne, Adisham and Aylesham and a small delivery charge for the wider Canterbury area. If you live in one of the above villages please add the coupon code “Local” to waive delivery charge at the checkout ( this is based on a minimum order of £10) otherwise the delivery charge is £4.50. We cannot post cakes or send by courier I am afraid and our cakes are delivered in person by a member of the team.

Our delivery areas are: CT1, CT2, CT3 and CT4 – we will contact you the day before to confirm the delivery time, please specify any restrictions.

When can I pick up my order?

Pick up from our shop is available between 10 and 2pm on your requested date. We have systems in place for a contactless safe collection process.

Can I personalise my order?

We have options available to add a name printed to the side of our fancy buttercream styles or you can choose an option to add a personalised plaque or edible printed image from our shop page .  Please remember to add the wording  in the information box at the check out. 

If you would prefer a bespoke design outside of the options available please head to our sister site Mama Feelgoods or contact us with your requirements.  Bespoke orders do have a longer lead time so please  enquire with as much notice as possible.

How long will my cake keep for?

Cakes are delivered in a card box and stay fresh for  a minimum of 3 days after delivery – it is advised that once cut any leftovers to be wrapped and kept in an air tight container to maintain freshness. Scones are baked on your order day and best eaten within 24 hours.

Fancy buttercream cakes can be stored in the fridge but are best eaten at room temperature.   Fondant cakes do not like being in the fridge as the icing goes sticky and are best kept in a cool dry place.

Allergies !

Although every care is taken our cakes are prepared in a kitchen that also handles NUTS, WHEAT, DAIRY and other allergens. Our cakes have an allergen card delivered with them to highlight any that are included in your order.

Where are you located and how can I contact you?

Feelgood Cakery is based at Mama Feelgoods, Chalk pit Farm Bekesbourne, CT4 5EU best way to get in touch is to drop an email via our contact us page.

For more details on our Privacy Policy and our full terms including cancellations and refunds see our Privacy Policy and Terms